Content Center
Overview of restaurants, bars, PDF menus, events and guest-facing information.
| Outlet | Type | Service periods | PDF menus | Status |
|---|
CONNECT
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Hospitality Control Center
One integrated workspace for guest care, resort content, navigation and live operations.
Production status
Live connection with the Guest Worker and KV configuration.
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Configuration health
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Checking data
Recent activity
Published changes and automatic backups.
X CARE
Guest Assistance Hub
Receive, assign and follow every guest request until it is resolved.
| Request | Guest & location | Department | Priority | Status | Created |
|---|
X Care notification routing
Choose the email and WhatsApp destination for each type of request. Numbers must include the country code.
Delivery activates when the Cloudflare Worker secrets for the email provider and WhatsApp Cloud API are configured. Requests are always stored in this Hub even if an external notification is unavailable.
REAL TIME EXPERIENCE
Voice of Guest
Understand every guest experience and activate service recovery immediately.
| Rating | Hotel area | Room | Category | Comment | Status | Email to Guest Relations | Received |
|---|
PERSONALIZED HOSPITALITY
Guest Journey
A privacy conscious view of current stays, preferences and service history.
Guest data protection
Only authorized Guest Relations and Front Office users can access stay profiles. Sensitive data never enters the public Guest configuration.
| Guest | Room | Language | Preferences | Arrival | Departure |
|---|
SECURITY & ACCESS
Users and Departments
Give each team member only the access required for their work.
| User | Department | Role | Last login | Status |
|---|
ACCOUNTABILITY
Security Audit
Review logins, publishing, user changes, service requests and sensitive actions.
| Time | User | Department | Action | Target |
|---|
Map Studio
Edit markers, guest paths, shuttle routes and stops directly on the production map.
Markers & Places
Manage every guest destination and its map position.
| Place | Category | Coordinates | Status |
|---|
Walking Network
Edit the real Guest routing graph with nodes and connections.
Walking graph editor
Use Map Studio to drag nodes, draw new chains or connect existing nodes.
TRANSPORT CONTROL
Shuttle Control Center
Create unlimited shuttle lines, configure stops and sequence, assign vehicles, monitor estimated guest demand and keep every stop locked to its route.
Lines & Route Builder
Full line control: route, color, direction, hours, frequency, priority and stop sequence.
| Line | Color | Route | Interval | Stops | Status |
|---|
Operation
Selected Line · Stop Sequence
Every line owns an independent ordered stop sequence. The same physical stop may be reused by several lines without sharing its order. Open a stop to calibrate its GPS position.
| Stop | Line | Order | Coordinates | Route lock |
|---|
Stop Library
Physical resort stops are managed once here, then added independently to any shuttle line.
| Physical stop | Used by lines | Coordinates |
|---|
Guest Demand
Privacy-safe estimate based on app presence near stops. It indicates potential waiting guests, never a confirmed headcount.
Alerts
Operational warnings generated from demand, route alignment and fleet availability.
Analytics
Operational snapshot for line usage, stop concentration and fleet coverage.
Schedule Management
Create peak, weekend, event and temporary shuttle schedules without changing the base line.
Dispatch Center
Operational actions sent by the transport supervisor. Use Dispatch bus for line changes, stop response, standby and return to base.
Administration Workflow
CONFIGURATION
Lines · Stops · Routes · Vehicles · Schedules
Lines · Stops · Routes · Vehicles · Schedules
LIVE OPERATION
Fleet · Demand · Dispatch · Alerts · Driver telemetry
Fleet · Demand · Dispatch · Alerts · Driver telemetry
Structural changes are marked as Draft changes until the main Publish action sends the configuration to Guest and Driver services.
Shuttle Fleet
Monitor Android Driver App transmissions and configure each vehicle and assigned line.
Open this module to load live Driver App transmissions.
| Bus | Line | Status | Driver device | Last update |
|---|
Events & Shows
Manage the Guest daily agenda and automatic happening-now notifications.
Rixy Kids Club · Fixed weekly programme
Import the official seven-day schedule once. The same events appear in Guest Agenda and Kids Club. Existing Rixy records are preserved; reminders are disabled by default to prevent unsolicited alerts. Save & Publish after review.
Edit individual activities using the events table below. To cancel an entire weekly activity, edit its status. Date-specific exceptions are not yet supported.
WEEKLY PROGRAMME IMPORTER
Import the events & shows PDF
Extract a weekly agenda, create all six languages, review every entry and publish only after your confirmation.
The original PDF stays in your browser. Existing events, maps, menus and shuttle routes are preserved.
Daily entertainment agenda
Write each event once in English. CONNECT creates Russian, Arabic, German, French, Turkish and Polish versions. New events and weekly imports enable the 15-minute iPhone reminder by default.
| Event | Schedule | Time | Venue | Status |
|---|
Room Master
Manage all 1,083 accommodations from one standardized database.
| Room | Building | Floor | Room type | Map connection | Status |
|---|
Buildings Manager
Connect accommodation buildings to markers, entrances and routing nodes.
| Building | Internal area | Rooms | Marker | Entrance | Route node | Status |
|---|
ELEVATE YOUR EXPERIENCE
Experience Manager
Create photo and video experiences available to all guests or exclusively to Club Privé.
Guest Home images
Replace the main Home and Club Privé images directly from your browser.
| Experience | Audience | Price | Media | Status |
|---|
CLUB PRIVÉ BY RIXOS
Club Privé Access
Manage eligible accommodation, exclusive locations and the private communication channel.
Translation Center
Monitor English, Russian, Arabic, German, French, Turkish and Polish guest content.
Translate existing events, places, experiences and menus into Polish. Review the draft before Save & Publish.
| Content | English | Russian | Arabic | German | French | Turkish | Polish |
|---|
Notification Center
Create operational notices and guest announcements for future Guest integration.
| Title | Audience | Schedule | Status |
|---|
SECURE GUEST CARE
Notification Routing
Choose the recipients for Voice of Guest, allergies, dining preferences and accessibility. Verify every address in Cloudflare Email Routing to keep email sending free. After saving this form, click Save & Publish to activate the routing. Blank primary fields use Magawish.GR@accor.com. Up to 10 unique recipients per category.
Recent allergy, dietary and accessibility requests
| Received | Room | Type | Details | Email to Guest Relations | Status |
|---|
CONNECT Assistant
Configure the multilingual guest assistant, welcome message and operational knowledge.
Publish
Publish the current draft directly to the Guest App.
Publish status
Blocking validations and warnings are disabled.
Publish configuration
Cloud backups
Automatic versions retained for 90 days.